Data protection/call recording under the FCA

First published: 20/04/2016 | First published: 20/04/2016

Under the Data Protection Act 1998, we are required to notify our use of personal data to the Information Commissioner's Office (ICO).

Contact by telephone

All calls (inbound/outbound) at Trilanco are recorded for quality, evaluation and training purposes. When you contact us we may ask for some personal information. You are under no obligation to provide this information to us, but it enables us to provide a better quality of service when you contact us again.

As a minimum, we will hold your name and phone number for the purposes specified above unless you inform us that you wish to remain anonymous. We will use your personal information to provide you with any information or services that you ask for, or to reply to any correspondence.