Trilanco is now live on Citrus-Lime Retail Systems

Trilanco is now live on Citrus-Lime’s Supplier Integration Module (“SIM”), meaning Trilanco’s customers can take advantage of an easier way of importing product data, including price, descriptions and images, into their stock control system and ecommerce sites.

Gary Molloy, Business Systems Manager at Trilanco said: “Our customers often enquire about live data feeds so the add-on Supplier Integration Module will provide an easy way to import product data, instead of manually creating each item. It also offers a simple way to update prices and view stock availability.”

Paired with Citrus-Lime‘s EPOS system, SIM enables retailers to best utilise Trilanco’s 110,000 sq ft warehouse, because it allows retailers to list more products without necessarily having them in stock yet, so they can expand their range and grow their sales.

Clara Kellock, Equine Account Manager at Citrus-Lime explains: “If a retailer sells out of an item, but Trilanco still has it available, a retailer can still make that sale. This means retailers don’t miss out on opportunities. They can stock the key colours and sizes, and still list the items that you don’t have on site.”

Another add-on, Citrus-Lime Ecommerce, is also available to show Trilanco’s stock levels online too. Citrus-Lime Ecommerce is intelligent enough that it also manages the consumer’s delivery expectations with SIM items, so they know exactly when their purchase will arrive.

Gary added: “We think these retail solutions will be of interest to all our customers looking to improve their business.”

If you are a Trilanco stockist based in the UK or Ireland, and would like to know more about the SIM, EPOS or Ecommerce solutions, contact Clara Kellock, Equine Account Manager at Citrus-Lime, on 01229 588 628 or

Further information about Citrus-Lime:

Citrus-Lime provide specialist retail solutions to Equestrian, Pet and Outdoor retailers. Their Cloud POS and Ecommerce platform allow for better stock control, and gives the retailer all the information they need to report accurately against their business. For more information on what Citrus-Lime can do for you, visit the website to book a free online demonstration –

The Supplier Integration Module includes access to the following features:

  • Rapid import of Trilanco products into your system
  • Correct product information ready to use in store
  • Easy tools to update products at the click of a button
  • Trilanco stock levels viewable both in store and online
  • Ease of online product activation.
Citrus-Lime postcard

Trilanco Expands Finance Team to Support Continued Growth

Trilanco has hired two new members to its Finance team to support customers and suppliers.

Craig Mackinnon, Head of Finance at Trilanco, said: “Due to our recent success and growth in sales, products and customers, we’ve taken on new members of staff across departments to ensure that as we grow, we’re still able to deliver the high levels of service, support and efficiency that our customers deserve and expect.”

Sophie Midgley joins the Credit Control team and will liaise with customers who have purchased goods to help resolve account queries.

Sophie will be working with Rowena Underwood and Wendy Goodrick and reporting to Alison Bee. Outside of work, Sophie plays seven musical instruments, including the piano and clarinet, and has been dancing since she was two years old.

Kirstie Irwin joins as Accounts Administrator and will be working with Jane Sandlin and reporting to Michelle Taylor. Kirstie’s role within the Purchase Ledger Accounts team includes registering invoices on to the system, receipting credit notes, checking haulage and packaging invoices.

Kirstie has a Labrador called Pippa and a horse called Maisie. She has previously worked at World Horse Welfare as a rehabilitation groom.

Craig added: “The new appointments are really positive for the business and will enhance our customer service.”

Trilanco’s Finance team can be contacted on +44 (0)1772 754837 or email

Kirsty Irwin, Accounts Administrator
Kirstie Irwin, Accounts Administrator
Sophie Midgley, Credit Controller
Sophie Midgley, Credit Controller


Help us stay in touch with you (GDPR)

The General Data Protection Regulation (GDPR) comes into play on 25th May 2018 and prompts us to ensure we only send information and announcements about Trilanco and the brands and products we represent as a specialist wholesaler, to those who really want to receive it.

We are therefore creating a new marketing list and we need confirmation that you would like to hear from us.

The types of information we would like to share with you include:

  • New product news
  • Price change information
  • Offers and promotions
  • Invites to CPD events and trade exhibitions
  • Trilanco team updates

If you would like to sign-up, please click the image below to be taken to a short online form.

As always, if you have any questions or would like to provide feedback, please don’t hesitate to get in touch –

We look forward to sharing information about the quality brands and products we offer.

Help us to stay in touch with you!
Help us to stay in touch with you!

We’re recruiting! Administrative Assistant

An opportunity has arisen for an administrative assistant to join our busy team.

This is a new role which has been created within the Purchasing department following extensive growth of our product catalogue.

The role will be based in our head office in Wesham, Lancashire, on an ongoing temporary contract, on a full-time basis, and is available immediately.

You will support the Purchasing team to identify missing or low-quality product images and proactively contact our manufacturers and suppliers to obtain the necessary files. You will also assist with the collation of product descriptions and contact our manufacturers and suppliers to obtain missing product information.

You will be the first point of contact for all internal teams to speak with regarding missing images, low-quality images and product descriptions. You will help update the team and customers when images and product descriptions become available.

Your work will help ensure our product records are complete and up to date, which will support our Sales team when responding to customer queries and enhance the promotional materials our in-house Marketing and Design team produces.

Guidance on image resolution, DPI, pixels etc, will be provided so that the individual understands what they need manufacturers to provide and why.

The role:

  • Contact our product manufacturers and suppliers to source product images and product descriptions
  • Monitor the files received to check they meet the specification required
  • Rename files ready for processing
  • Help to identify missing product images, low-quality images and missing product descriptions
  • Be given responsibility to maintain accurate records of what images and descriptions have been requested and what information has been received
  • Work with and liaise between different team members and different departments, to ensure stakeholders are informed and systems are updated

Person specification:

  • Highly organised and proven administrative skills
  • Tenacious and methodical to regularly follow-up requests, and do so in a polite and professional manner
  • Excellent communication skills, both verbal and written, to ensure successful relationships are maintained with our manufacturers and suppliers
  • Have a keen eye for detail, to ensure you are requesting and receiving the right assets
  • Positive and self-motivated as this is a large project with many images to source
  • Able to work well on your own initiative and at times under minimal supervision
  • Proficient MS Office skills including Outlook and Excel
  • Interest in agricultural, equine and pet products an advantage, but not essential.

In return we offer a competitive salary and free car parking as well as being based at our new and purpose-built premises close to motorway connections.

About Trilanco:

Trilanco Ltd’s story began in 1979 when the company started trading as an agricultural product wholesaler. As the demand for equine and pet products increased, Trilanco evolved to support the needs of its customers and has grown to become the UK’s leading agricultural, equine and pet product wholesaler. The company continues to grow and is expanding its wholesale business overseas.

With over 20,000 products in its current catalogue and new lines being added all the time, Trilanco offers brands from leading manufacturers from all over the world to retailers. Trilanco also owns a suite of in-house brands offering products to the end-consumer, including Clipperman, Easidri and Z-itch.

Trilanco has won the British Equestrian Trade Association (BETA) Trade Supplier of the Year award three times. Trilanco won the Family Business Award 2018 at the Lancashire Business View’s Red Rose Awards and has also been recognised as one of the UK’s most inspiring and fast-growing small and medium-sized enterprises (SMEs) in London Stock Exchange’s 1000 Companies to Inspire Britain report.

How to apply:

If this role sounds like an opportunity that you would be interested in learning more about, then please email your CV with a covering letter outlining why you are suitable for the role to

We're recruiting! Administrative Assistant (temporary position)
We’re recruiting! Administrative Assistant (temporary position)

We’re supporting BETA Safety Week 2018

BETA Safety Week is taking place from Saturday 28 April to Sunday 6 May 2018.

It is an awareness-raising initiative organised by the British Equestrian Trade Association (BETA) to help promote the importance of correctly fitted and up to standard safety gear and equipment for riding.

BETA has asked retailers to opt in to support the week. Participating retailers will be listed as a store where riders can visit for a professional fitting service and the retailer will also be eligible for re-stocking discounts – this is where Trilanco has got involved!

BETA Safety Week Logo FacebookThroughout BETA Safety Week, Trilanco is offering retailers a re-stocking discount of up to 10% off Gatehouse riding hats and body protectors, and 10% off Equisafety’s hi-viz and reflective wear.

For further information about Trilanco’s BETA Safety Week offers or to place an order, please contact our Sales and Customer Services team on +44 (0) 1772 754844. We’re available Monday to Thursday 8am-6pm, Fridays 8am-5pm and Bank Holiday Mondays 10am-3pm.

For further information about #BETASafetyWeek, visit

Gatehouse BETA Safety Week Offer

Gatehouse Hats Logo_preview

Gatehouse’s expertise has been at the forefront of safety developments producing body protectors and riding hats that are non-bulky, lightweight, comfortable and competitively priced. They are also proud to be recognised by the British Standards Institute for consistency and high levels of test results.

The extensive range of Gatehouse hats includes styles and standards to suit all tastes and budgets, and covers all different disciplines, whether riding for leisure or competing at the highest level. The range includes the HS1 jockey skull and the Volare. These riding helmets have been designed to offer the best in comfort, design and protection whilst conforming to the very latest standards.

View the full range of Gatehouse products available from Trilanco here.

Equisafety BETA Safety Week Offer

Equisafety logo

Equisafety is a leader in technical performance equestrian high viz sportswear, creating products for riders, horses and also dogs.

The designs are created by a qualified MA technical sportswear designer and place an emphasis on function and performance. Equisafety also designs and manufactures products for a number of UK Mounted Police.

View the full range of Equisafety products available from Trilanco here.

Advanced Noticed – May Bank Holiday Orders And Deliveries

There are two Bank Holidays in May (Monday 7th May and Monday 28th May) so customers are advised to be aware of these when placing orders.

Customers on a Trilanco van run who would normally get a delivery on Monday need to order on the Thursday prior for Friday delivery, or on the Friday prior for delivery on the Tuesday after the Bank Holiday.

Our Sales & Customer Services team will be available from 10am-3pm to take orders and answer queries on May Bank Holiday (7th May) and Spring Bank Holiday (28th May).

Any questions in the meantime, feel free to get in touch on 01772 754844 or

May Spring Bank Hol

We’re recruiting! Graphic & Web Designer

Are you an experienced graphic & web designer looking for your next role?

We’re looking for a multi-skilled graphic & web designer to join the marketing & design team at our head office in Wesham, Lancashire. This is a varied role where the candidate can apply a range of skills to contribute to the overall marketing of the business. You’ll be working on all things digital, using your web design skills for our own brand websites and you’ll be assisting in a variety of graphic design tasks for both print and digital output.

The role:

  • Creating and sending monthly eshot campaigns using Mailchimp
  • Creating new designs and updates for Trilanco’s own brand websites
  • Designing graphics for social media
  • Designing printed material such as adverts, leaflets, brochures etc
  • Image processing and manipulation using Photoshop
  • Working as part of a friendly marketing and design team
  • Working closely with our in-house IT team, including a front-end developer and a back-end developer

Person specification:

  • At least 1 years’ experience working in a similar role
  • Proficiency in Adobe CC InDesign, Illustrator, Photoshop
  • A relevant graphic / web design qualification
  • Experience in web design

In return we offer a competitive salary, free car parking, up-to-date Macs with the latest software as well as being based at our new and purpose-built premises close to motorway connections.

If this sounds like an opportunity that you would be interested in learning more about, then please email your CV with a few work samples to

Applicants who are invited to interview will be asked to present their full portfolio of work to demonstrate their suitability for the role.

We're recruiting! Graphic and Web Designer
We’re recruiting! Graphic and Web Designer

We’re recruiting! 1x Credit Controller 1x Clerical Assistant

Due to continued growth, we are recruiting for two new roles to be based at our head office in Wesham, Lancashire.

Suitable candidates will be self-motivated, capable of working in a team and independently. They will be proactive, organised, possess strong literacy and numeracy skills. Attention to detail is vital. Experience of Microsoft Word, Excel and Outlook along with keyboard skills are essential to these roles.

The positions are permanent and full time (39 hrs per week) with a competitive salary. The hours of work are 9am-6pm Mon-Thu and 9am-5pm on Fri.

Please email expressions of interest to

Credit Controller 

You will work in the credit control part of the Finance team. You will call customers when payments are overdue and deal with them professionally. You will record all notes on the system where the customer does not pay and of conversations you have with the customer. You will set up new customers and maintain the accounts to ensure we have the most up to date details on the system. You will process receipts to customer accounts and reconcile those accounts. You will process credit notes in a timely fashion. Other ad-hoc duties will come along from time to time.

Clerical Assistant

You will work on the purchase ledger part of Finance in a team of three. You will register purchase invoices on to our system. You will enter SRN receipt returns (credit notes) in to the system. You will monitor all queries on haulage invoices until they are resolved. You will reconcile fuel receipts to invoices for our fleet of vans and cars. You will confirm back to suppliers EXEU delivery information. Other duties include filing and matching invoices and delivery notes. Other ad-hoc duties will come along from time to time.

We're Recruiting - Clerical Assistant & Credit Controller
We’re Recruiting – Clerical Assistant & Credit Controller

Sophie Cook brings Trilanco’s SQP total to nine

Sophie Cook, of specialist wholesaler Trilanco Ltd, has passed the C-SQP exam and can now advise on medicines for companion animals including cats, dogs and rabbits.

A member of the wholesaler’s in-house sales and customer services team, Sophie joined Trilanco in December 2017.

Sophie said: “Becoming an SQP was really important to my role. Now I’m C-SQP qualified, it’s great I can help more customers and support other members of the sales team.

“To keep my knowledge up to date throughout the year, I’ll be completing Companion Animal CPD modules.”

Martin Balmer, Managing Director at Trilanco, said: “We now have nine SQPs in the business, including Sophie. We’re really focused on providing quality advice and service to our customers and we’re investing in staff training to ensure we remain leaders in our field.

“Prescribing animal health products is an important part of our business so that we can advise customers on the appropriate treatments for animals and their environments.”

Sophie has worked within the pet industry for over six years, has a BSc in Equine sports performance and holds The British Horse Society (BHS) stage three equestrian qualification. Sophie has a Dutch warmblood and a new forest pony and three dogs.

Further information:

An SQP is an animal medicine adviser, known as a Suitably Qualified Person.  A SQP must pass a set of exams to demonstrate their animal health knowledge and an understanding of the legal system. Once qualified, SQPs can prescribe and supply certain medicines for the species in which they have training that follow the distribution classification POM-VPS (Prescription Only Medicine – Veterinarian, Pharmacist, SQP).

Sophie Cook of Trilanco has passed the C-SQP exam.
Sophie Cook of Trilanco has passed the C-SQP exam.

Trilanco appoints a new team to support international customers

Trilanco has appointed a new international team to support the continued growth and expansion of its agricultural, equine and pet products wholesale business overseas.

Worldwide delivery was previously available from Trilanco but in response to demand, new roles have been created so that the business can provide a dedicated service to international customers and enhance export processes.

Marylise Silk is now Head of International Business Development. Marylise joined Trilanco in January 2017 as Business Development Manager and has contributed significantly to the growth of the wholesaler’s product catalogue over the last 12 months.

Danielle Jones has been promoted to International Sales Executive. Danielle has been a part of Trilanco’s sales team since 2015 having worked as Customer Services and Sales Co-ordinator before being promoted to Outbound Sales Team Leader. Danielle is R-SQP qualified and achieved Gold Standard SQP status in 2016.

Rona Jones has joined Trilanco as International Sales Co-ordinator. Rona will assist Danielle placing international sales orders and will work closely with the warehouse team to ensure the correct procedures and paperwork for each country are used. Rona is fluent in German and Filipino and has previous customer service and sales experience.

Alongside these new customer-facing roles, Michael Moore has been promoted to International Despatch Co-ordinator and is responsible for overseeing the despatch of international consignments. Michael is supported by a growing number of warehouse operatives who pick and pack orders to be sent overseas.

Marylise said: “Trilanco’s international strategy was accelerated when we became the exclusive trade distributor for Westgate EFI brands including Gatehouse and Mark Todd. There are exciting long-term growth opportunities given the appeal of these brands and many other quality products that we stock.

“The brands and products that we can distribute internationally are evolving and we’re in the early stages of developing a product catalogue specifically for international customers.”

Martin Balmer, Managing Director of Trilanco said: “We want to keep growing in smart ways and establishing a new team to drive our international wholesale business is an invaluable asset.

“I’m delighted that a number of the new roles have been filled by internal promotions. We have a truly dedicated team of employees with many years’ experience and it’s great to be able to recognise and reward hard work.”

Trilanco will be exhibiting at international trade shows including Global Pet Expo in Florida 21-23 March, Interzoo in Nuremburg 8-11 May and Spoga Horse in Cologne 2-4 September 2018.

Trilanco’s international sales team can be contacted on +44 (0)1772 754816 or email

Marylise Silk, Head of International Business Development
Marylise Silk, Head of International Business Development
Danielle Jones, International Sales Executive
Danielle Jones, International Sales Executive
Rona Jones, International Sales Co-ordinator
Rona Jones, International Sales Co-ordinator
Michael Moore, International Despatch Co-ordinator
Michael Moore, International Despatch Co-ordinator