Advanced Noticed – May Bank Holiday Orders And Deliveries
There are two Bank Holidays in May (Monday 7th May and Monday 28th May) so customers are advised to be aware of these when placing orders.
Customers on a Trilanco van run who would normally get a delivery on Monday need to order on the Thursday prior for Friday delivery, or on the Friday prior for delivery on the Tuesday after the Bank Holiday.
Our Sales & Customer Services team will be available from 10am-3pm to take orders and answer queries on May Bank Holiday (7th May) and Spring Bank Holiday (28th May).
Any questions in the meantime, feel free to get in touch on 01772 754844 or email@example.com
Are you an experienced graphic & web designer looking for your next role?
We’re looking for a multi-skilled graphic & web designer to join the marketing & design team at our head office in Wesham, Lancashire. This is a varied role where the candidate can apply a range of skills to contribute to the overall marketing of the business. You’ll be working on all things digital, using your web design skills for our own brand websites and you’ll be assisting in a variety of graphic design tasks for both print and digital output.
Creating and sending monthly eshot campaigns using Mailchimp
Creating new designs and updates for Trilanco’s own brand websites
Designing graphics for social media
Designing printed material such as adverts, leaflets, brochures etc
Image processing and manipulation using Photoshop
Working as part of a friendly marketing and design team
Working closely with our in-house IT team, including a front-end developer and a back-end developer
At least 1 years’ experience working in a similar role
Proficiency in Adobe CC InDesign, Illustrator, Photoshop
A relevant graphic / web design qualification
Experience in web design
In return we offer a competitive salary, free car parking, up-to-date Macs with the latest software as well as being based at our new and purpose-built premises close to motorway connections.
If this sounds like an opportunity that you would be interested in learning more about, then please email your CV with a few work samples to firstname.lastname@example.org
Applicants who are invited to interview will be asked to present their full portfolio of work to demonstrate their suitability for the role.
Due to continued growth, we are recruiting for two new roles to be based at our head office in Wesham, Lancashire.
Suitable candidates will be self-motivated, capable of working in a team and independently. They will be proactive, organised, possess strong literacy and numeracy skills. Attention to detail is vital. Experience of Microsoft Word, Excel and Outlook along with keyboard skills are essential to these roles.
The positions are permanent and full time (39 hrs per week) with a competitive salary. The hours of work are 9am-6pm Mon-Thu and 9am-5pm on Fri.
You will work in the credit control part of the Finance team. You will call customers when payments are overdue and deal with them professionally. You will record all notes on the system where the customer does not pay and of conversations you have with the customer. You will set up new customers and maintain the accounts to ensure we have the most up to date details on the system. You will process receipts to customer accounts and reconcile those accounts. You will process credit notes in a timely fashion. Other ad-hoc duties will come along from time to time.
You will work on the purchase ledger part of Finance in a team of three. You will register purchase invoices on to our system. You will enter SRN receipt returns (credit notes) in to the system. You will monitor all queries on haulage invoices until they are resolved. You will reconcile fuel receipts to invoices for our fleet of vans and cars. You will confirm back to suppliers EXEU delivery information. Other duties include filing and matching invoices and delivery notes. Other ad-hoc duties will come along from time to time.
Sophie Cook, of specialist wholesaler Trilanco Ltd, has passed the C-SQP exam and can now advise on medicines for companion animals including cats, dogs and rabbits.
A member of the wholesaler’s in-house sales and customer services team, Sophie joined Trilanco in December 2017.
Sophie said: “Becoming an SQP was really important to my role. Now I’m C-SQP qualified, it’s great I can help more customers and support other members of the sales team.
“To keep my knowledge up to date throughout the year, I’ll be completing Companion Animal CPD modules.”
Martin Balmer, Managing Director at Trilanco, said: “We now have nine SQPs in the business, including Sophie. We’re really focused on providing quality advice and service to our customers and we’re investing in staff training to ensure we remain leaders in our field.
“Prescribing animal health products is an important part of our business so that we can advise customers on the appropriate treatments for animals and their environments.”
Sophie has worked within the pet industry for over six years, has a BSc in Equine sports performance and holds The British Horse Society (BHS) stage three equestrian qualification. Sophie has a Dutch warmblood and a new forest pony and three dogs.
An SQP is an animal medicine adviser, known as a Suitably Qualified Person. A SQP must pass a set of exams to demonstrate their animal health knowledge and an understanding of the legal system. Once qualified, SQPs can prescribe and supply certain medicines for the species in which they have training that follow the distribution classification POM-VPS (Prescription Only Medicine – Veterinarian, Pharmacist, SQP).
Trilanco appoints a new team to support international customers
Trilanco has appointed a new international team to support the continued growth and expansion of its agricultural, equine and pet products wholesale business overseas.
Worldwide delivery was previously available from Trilanco but in response to demand, new roles have been created so that the business can provide a dedicated service to international customers and enhance export processes.
Marylise Silk is now Head of International Business Development. Marylise joined Trilanco in January 2017 as Business Development Manager and has contributed significantly to the growth of the wholesaler’s product catalogue over the last 12 months.
Danielle Jones has been promoted to International Sales Executive. Danielle has been a part of Trilanco’s sales team since 2015 having worked as Customer Services and Sales Co-ordinator before being promoted to Outbound Sales Team Leader. Danielle is R-SQP qualified and achieved Gold Standard SQP status in 2016.
Rona Jones has joined Trilanco as International Sales Co-ordinator. Rona will assist Danielle placing international sales orders and will work closely with the warehouse team to ensure the correct procedures and paperwork for each country are used. Rona is fluent in German and Filipino and has previous customer service and sales experience.
Alongside these new customer-facing roles, Michael Moore has been promoted to International Despatch Co-ordinator and is responsible for overseeing the despatch of international consignments. Michael is supported by a growing number of warehouse operatives who pick and pack orders to be sent overseas.
Marylise said: “Trilanco’s international strategy was accelerated when we became the exclusive trade distributor for Westgate EFI brands including Gatehouse and Mark Todd. There are exciting long-term growth opportunities given the appeal of these brands and many other quality products that we stock.
“The brands and products that we can distribute internationally are evolving and we’re in the early stages of developing a product catalogue specifically for international customers.”
Martin Balmer, Managing Director of Trilanco said: “We want to keep growing in smart ways and establishing a new team to drive our international wholesale business is an invaluable asset.
“I’m delighted that a number of the new roles have been filled by internal promotions. We have a truly dedicated team of employees with many years’ experience and it’s great to be able to recognise and reward hard work.”
Trilanco wins the Family Business award at the Red Rose Awards 2018
Specialist wholesaler, Trilanco Ltd, has won the Family Business Award 2018 at the Lancashire Business View’s prestigious Red Rose Awards.
Martin Balmer, Trilanco’s Managing Director said: “We are delighted to have won this award and also to have been nominated as finalists in two categories. Winning means a lot to us as a business and as a family with three generations of Balmers working for the company.”
Commenting on Trilanco, the Red Rose Awards judges said: “This is a family business that invests and empowers. They are innovative and nimble and maximise opportunities when they see them. Trilanco has a growing international reach and the ambition to produce continued growth.”
Martin added: “Trilanco was the vision of my father who started trading as an agricultural products wholesaler in 1979, and as the demand for equine and pet products increased over the years, the company evolved and we’re still growing today.
“We have a truly dedicated team of employees with industry knowledge and many years’ experience. This award is a tribute to everyone’s hard work.”
The Red Rose Awards is the biggest awards event to celebrate business in Lancashire. Businesses from all over the county entered a range of award categories and a handful were selected by a panel of judges to make it through to the interview stage as finalists.
Trilanco Ltd has appointed Donna Kelly as National Accounts Manager, as part of an expansion of its sales team.
Reporting to Trilanco’s Managing Director, Martin Balmer, Donna will be field-based and will be supporting Trilanco’s largest UK customers with her extensive knowledge of the pet industry.
Donna will also work closely with Michelle Thornton, National Accounts Manager, who will continue to provide sales and customer support to national accounts over the telephone from Trilanco’s head office.
Donna has over 25 years’ sales experience and joins Trilanco from pet products wholesaler, Bestpets, where she worked for six years.
Donna said: “I am really excited to be joining a growing business that is keen to move forward. I was impressed by Trilanco’s investment in all aspects of its business from warehousing and infrastructure to sales personnel and new product development of its own brands.”
Martin commented: “We are delighted to welcome Donna. She has the knowledge and experience to know what retailers expect from their suppliers and as the business continues to expand, we are working hard to build the right team with the best skills and experience to support customers and to take the business forward.”
Donna will be attending the UK pet trade event, PATS Sandown, on 20-21 March 2018 on Trilanco’s stand, G3.
We are delighted to launch our 2018/19 trade catalogue which is packed with more than 16,000 equine, pet and agricultural products from over 200 brands.
Martin Balmer, Managing Director at Trilanco said: “Trilanco aims to be the ‘one stop shop’ for equestrians and the associated country trade, so we’ve brought together great equine, pet and agricultural brands at competitive prices to give our customers a fantastic choice of products.”
Having listened to customers, the catalogue has been organised by product category, “The majority of our customers told us they preferred this order to help them find similar or substitute products and to compare prices easily,” said Martin.
Trilanco introduced equestrian and country clothing ranges and has also expanded its range of pet brands over the last 12 months.
In response to customer feedback, Trilanco secured exclusive trade only products within the Caldene, Harry Hall, Masta and Cottage Craft ranges to support retailers.
Trilanco is the exclusive wholesaler for the range of Westgate EFI brands including The Mark Todd Collection, Gatehouse, Jumper’s Horse Line (JHL), JHL Pro-Steel, Rodney Powell, Saddlecraft, StableKit and Plus Equine.
Trilanco is also the exclusive UK wholesaler for Carr & Day & Martin, the manufacturer of premium horse care products.
The catalogue is being mailed to Trilanco’s customers this week.
For more information or to request a catalogue, please call 01772 754844 or email email@example.com
Trilanco is delighted to announce that Sophie Richardson has passed the R-SQP exam. Sophie can now advise on medicines for farm animals, equine and companion animals.
Sophie joined Trilanco’s sales and customer services team in April 2016 and stepped into the role of Outbound Team Leader in January 2018.
Sophie said: “I decided to study to further my animal health knowledge and so I can help more of our customers. It also gave me the opportunity to progress at work.”
Martin Balmer, Managing Director at Trilanco, said: “It takes a lot of hard work and commitment to gain this qualification. This is a fantastic achievement for Sophie and we’re really pleased her hard work has paid off!
“Having eight SQPs in the business, including Sophie, helps us to support our customers with quality advice alongside a range of quality products.
“Prescribing animal health products is an important part of our business and we invest in staff training so that we can advise our customers on the appropriate treatments for animals and their environments.”
An SQP is an animal medicine adviser, known as a Suitably Qualified Person. A SQP must pass a set of exams to demonstrate their animal health knowledge and an understanding of the legal system. Once qualified, SQPs can prescribe and supply certain medicines that follow the distribution classification POM-VPS (Prescription Only Medicine – Veterinarian, Pharmacist, SQP).