Terms of Trading


Goods are only supplied on the condition that the purchaser has read and fully accepted our Terms of Trading as detailed below. THE PLACING OF AN ORDER IS DEEMED AS CONFIRMATION THAT THE CUSTOMER HAS ACCEPTED OUR TERMS AND CONDITIONS OF SALE.

Reservation of 'Title' to goods

The property in the Goods shall not pass to any persons or Companies until all monies, owed to TRILANCO LTD have been paid in full. In rare cases where payment by instalment is agreed for any particular delivery of goods, title in none of the goods comprised in such delivery shall pass to the customer until the final instalment has been paid in full.

Until such time, the customer must bear all risks and shall insure those goods against Loss or Damage. The customer will be entitled to sell the goods for and on behalf of the account of TRILANCO LTD and will retain all proceeds of such sales, in trust, for the Company of TRILANCO LTD.

TRILANCO LTD shall be entitled, at any time, to repossess the goods whether with or without notice and TRILANCO LTD and its Employees or Agents shall have the right to enter upon the premises of the customer for the purposes of effecting such repossession. Claims for non-delivery or short-delivery, must be notified to TRILANCO LTD, in writing, within 24 hours. We reserve the right to set off against any amount due from our company to you any amount owing from you, to it.

Credit accounts and payment dates

Credit references will be required for those customers who require the facility of a Credit Account. Until acceptable credit references have been received, PROFORMA INVOICES will be issued. Payment of all Credit Accounts becomes due, on the payment date, as stated on our invoices. Should payments not be received on the due date we reserve the right to charge statutory interest.

Prices, carriage and credit notes

All goods are subject to ‘VAT’ at the current rate, except where stated ‘0%’. Prices are subject to alteration without prior notification. The minimum order to qualify for a carriage paid delivery to the UK mainland is £385.00 (NETT INVOICE VALUE). Orders less than £385.00, will be subject to a carriage charge of £6.95 (UK mainland only).

Goods will not be accepted for credit without prior agreement, in writing, with TRILANCO LTD, and until an official RMA (Returns Material Authorisation) has been raised by TRILANCO LTD. Unless the representative of TRILANCO LTD has official company authorisation, they are unable to collect any such goods. All goods accepted for credit will be subject to individual manufacturer’s allowances, if any, plus a 10% handling charge will be deducted.

Vetinary medicine regulations 2005

Products are supplied in accordance with the above regulations. Further information can be found at The VMD Website

Returns policy

Your rights to return goods are protected under the EU Distance Selling Directive. You are entitled to cancel your order and return the goods within 7 working days (at your own expense) for a full refund, including the cost of delivery. Do this by contacting us by email or in writing and quoting the order number supplied to you. Your refund will be paid within 30 days.

You are responsible for the cost and risk of loss or damage when returning the goods, so you should take out enough postal insurance to cover their value. This cancellation policy does not affect your rights when we are at fault - for example, if goods are faulty. Any goods returned should be in saleable condition. These terms apply to your order.

We may change our terms and conditions at any time, so please do not assume that the same terms will apply in the future. None of these terms affect your legal rights and these are not diminished in any way. If any term is held to be invalid under any applicable statute or rule of law, that term is automatically omitted from the terms to minimum extent necessary to comply with the law and without affecting the validity or enforceability of the remainder.

Acceptance of our terms of trading

Goods are only supplied on the condition that the Purchaser has read and fully accepted our Terms of Trading.
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