Privacy policy

This website is operated by TRILANCO LTD.

We respect your privacy. Accordingly we do not sell, rent or loan any identifiable information regarding our customers to any third party without your consent.

TRILANCO LTD would like to share information about you with any new companies TRILANCO LTD may develop in the future, either on our own or with others. This site will be updated should we develop other joint ventures or companies in the future.

Any information that you give us is held with the utmost care and security. It will not be used in ways to which you have not consented.

Use of information

We will not collect any information about individuals, except where it is specifically and knowingly provided by them. Examples of such information are:
  • Name
  • Address
  • Telephone number
  • Email address
The information collected will be used to process orders on your behalf. Additionally, we will look at the products you buy, together with information regarding the way you viewed our site, to enable us to send you information about products and services that you may be interested in.

On the website we will use this information to show you products, offers and information that we hope you'll find interesting and relevant and to help us to develop the site to make shopping easier in the future. Unless you have not agreed to this, information may be sent via email, post or via the telephone.

Whatever choice you make regarding the receipt of marketing information here will not affect the decision you made regarding more 'traditional' forms of marketing, for example a decision to receive letters from other parts of TRILANCO LTD.
If you wish to amend your 'traditional' response please phone 01772 754844.

Payment Details

Your payment details, credit card numbers etc. will remain within the operational system of TRILANCO LTD and will never be shared with any other company.


TRILANCO LTD use a feature of your Internet Web Browser called a 'cookie'. A cookie is a very small text file that your Web Browser places on your computer's hard disc when you log in. A cookie can be thought of as an identification card.

Our cookie is only used to store what is called a session ID that expires once you close your browser or log out of the site.
It does not store password or credit card information. It is possible to view our site without providing any personal details but you will not have access to stock and pricing information while you remain logged out.

You can set your browser to accept or reject all (or certain) cookies. You can also set your browser to alert you each time a cookie is presented to your computer. Please note that we do not use cookies to retrieve personal information about you from your computer.

Links to other sites

Whilst we make every effort to provide you with links to high quality, reputable sites, these are not under our day to day control. When you click through to these sites or any other site not wholly owned by TRILANCO LTD, you leave the area controlled by TRILANCO LTD.

We cannot therefore accept responsibility for any issues arising in connection with either their use of your data, the site content or the services offered to our customers by these sites. You are advised to consult each site's privacy statement to see how they will use your data.

Your rights

In addition to the company's safeguards your personal data is protected in the UK by the Data Protection Act. This provides amongst other things that the data we hold about you should be processed lawfully and fairly. It should be accurate, relevant and not excessive.

The information should, where necessary, be kept up to date and not retained for longer than is necessary. It should be kept securely to prevent unauthorised access by other people. You have the right to see what is held about you and correct any inaccuracies. During any online session you will be able to see and amend the details you have provided on the TRILANCO LTD website by clicking on "My Account".


TRILANCO LTD treat all the data held with the utmost care and security. Any details you give will remain completely confidential.

Policy Changes

Any changes to this policy will be posted here.
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